What is a Mail Item? :

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My Accounts

Logging in

Should I Login Using my App or Desktop?

How to login from a desktop computer

How to login to the App on a mobile device

Forgot Password

How to change your password

How to change your email, username, or phone number

Multiple Accounts

How can I view all of my accounts on a desktop?

Can I view multiple account on the iPostal1 App?

How can I add an additional email address for notifications?

How will I be billed for multiple accounts?

How to Merge Separate accounts into 1 Login

Where can I see additional recipients listed on my account?

Can we have multiple Logins for each user?

Can I have more than one business with my mailbox?

Can I use the same 1583 Form for Multiple Locations?

My Address

Is mail automatically forwarded to my new address?

Can I use this address to register my business, at a bank or to get a driver's license, or get insurance?

Can I change my iPostal1 address?

Where does my mail go if I cancel my account?

How to write my new address

Can I still have mail come to my house if I have an iPostal1 Virtual Address?

Is my location a registered agent?

Can you provide a proof of address letter?

My Plan

How does Virtual Office plan work?

What is included in a Virtual Office plan and how does it work

How do I order a phone and fax line and where can I find my number?

What is the price for phone and fax services?

Can I call out from my Virtual Office phone line?

How much mail can I receive every month?

Can I receive a fax to my location?

Can I Receive Large Packages?

Can I receive mail addressed to other people?

Can I Change my Plan?

Are scans included in my subscription plan?

Is forwarding mail included in the subscription and how much will it cost?

Do I have a phone and fax number?

My Mail

How to navigate the Inbox tab

Do you automatically open and scan my mail?

Can Someone else pick up my mail?

Can I use my iPostal1 Mailing Address to receive Google Pin Codes?

My mail arrived to my location but I don't see it in my account yet.

What should I do about Junk mail?

When will I receive the shipment I requested?

Why didn't I get any mail yet?

Where is my tracking number for my shipment?

How long does it take for a task to be completed?

How to find information for pending mail and requests

How does "Consolidate and Ship" work?

Do you offer shipping insurance and what is the max value of insurance that can be purchased when forwarding a package?

Are there any items that I cannot ship?

Who is listed as the sender of a forwarded package?

Can I consolidate letters or packages before forwarding?

What is a Mail Item?

Do you open my Mail?

I received mail that is not addressed to me

My inbox says I have mail but I picked up all my mail

I haven’t received any mail since signing up?

What is a Mail Item?

A mail item is anything that arrives in your iPostal1 mailbox: any letter, package, or large envelope is one mail item.

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