You can choose to cancel your account at any time in the iPostal1 app. Before canceling your account, please be sure to empty the contents of your mailbox by selecting an account for your mail such as, discard, pick up, shred or ship. Once your account is cleared of its contents, you can proceed to close your account.

  • Once you Delete your location, your account will be cancelled and closed completely, mail will no longer be accepted at your location.
  • If you would like to reopen your account, your mailbox number will be saved for 90 days. If 90 days have passed, please contact customer support for assistance. 
  • Please remember to update your contacts with your new mailing address. 

To cancel your account in the iPostal1 App:

Step 1. Log into your account in the iPostal1 App.

Step 2. Tap on the "Menu" Menu  button in the top left corner. 

Step 3. Tap on "Account Settings", below your mailbox address.


Step 4. Tap "Delete Location".


Step 5. The system will ask you to confirm that this is what you would like to do. If you cancel your account by mistake, please let us know.